- Houston , Texas, USA.
- Info@mbstrainingcenter.com
Customer Service
This course is part of Professional Development (Workplace Essentials)
Instructors: Tammy McAllister
150,434 already enrolled
12 modules
Learn the fundamentals.
30 -40 hours to complete
Spread over 2 to 3 weeks
Flexible schedule
Learn at your own pace
★★★★☆ 4.8
(4,274 reviews)
About the Course
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course Objectives:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
- Course Objectives
- Pre-Assignment
- Pre-Test
- Who Are Customers?
- What Is Customer Service?
- Who Are Customer Service Providers?
- Practical Illustration
- Module Two: Review Questions
- Appearance Counts!
- The Power of a Smile
- Staying Energized
- Staying Positive
- Practical Illustration
- Module Three: Review Questions
- Understanding the Customer’s Situation
- Staying Outside the Box
- Meeting Basic Needs
- Going the Extra Mile
- Practical Illustration
- Module Four: Review Questions
- Following Up
- Addressing Complaints
- Turning Difficult Customers Around
- Practical Illustration
- Module Five: Review Questions
- Dealing with At-Your-Desk Requests
- The Advantages and Disadvantages of In-Person Customer Service
- Using Body Language to Your Advantage
- Practical Illustration
- Module Six: Review Questions
- The Advantages and Disadvantages of Telephone Communication
- Telephone Etiquette
- Tips and Tricks
- Practical Illustration
- Module Seven: Review Questions
- The Advantages and Disadvantages of Electronic Communication
- Understanding Netiquette
- Tips and Tricks
- Eliminate Electronic Ping Pong
- Practical Illustration
- Module Eight: Review Questions
- De-Escalating Anger
- Establishing Common Ground
- Setting Your Limits
- Managing Your Own Emotions
- Practical Illustration
- Module Nine: Review Questions
- Dealing with Vulgarity
- Coping with Insults
- Dealing with Legal and Physical Threats
- Practical Illustration
- Module Ten: Review Questions
- Ten Tips
- Practical Illustration
- Module Eleven: Review Questions
- Words from the Wise
- Lessons Learned
Offered by
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Where Visionaries Grow and Succeed.
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The Entrepreneurship Workshop was an eye-opener for me. I gained practical insights into business planning and market analysis, which I was able to apply immediately to my startup. Highly recommended!
I took the Career Advancement course, and it transformed how I approach leadership and communication in my role. The interactive activities and real-world case studies were incredibly valuable.
I’ve attended multiple workshops, but the Business Excellence course stood out. The hands-on exercises and expert insights gave me a deeper understanding of how to improve my business operations.
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Everything You Need to Know About the Course
Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.
The course typically takes 30-40 hours to complete, depending on your pace. The program is spread over 12 modules and can be completed in 3 weeks at 3 hours per week. You can also take the course at your own pace with flexible scheduling.
Yes, this course is designed for aspiring entrepreneurs, small business owners, and professionals transitioning into self-employment. It covers the fundamentals, as well as advanced strategies, to help you at any stage of your entrepreneurial journey.
In this workshop, you will learn how to start, manage, and grow a successful business. Topics include business planning, market analysis, employee management, securing financing, marketing strategies, and business growth techniques.
Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.
There are no specific prerequisites. Whether you're new to entrepreneurship or already running a business, this workshop will provide valuable insights and practical tools.
Yes, you will have access to the course materials and resources even after completion, so you can refer back to them as needed.
To enroll, simply visit the course registration page, fill out the form, and select your preferred payment option. You will receive immediate access to the course materials upon enrollment.
We offer a 30-day money-back guarantee. If you are not satisfied with the course within the first 30 days, you can request a full refund.
Yes! The course is designed with flexibility in mind. You can complete the modules at your own pace and choose a schedule that works for you.
