Customer Support

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Customer support used to mean a face-to-face conversation with a customer or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smartphone apps.  The customer experience begins long before the purchase is made.

With our “Non-Telephone Customer Support” course, you will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to your advantage.

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this course, you should be able to:

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learn to be proactive in customer support