- Houston , Texas, USA.
- Info@mbstrainingcenter.com
Civility In The Workplace
This course is part of Professional Development (Workplace Essentials)
Instructors: Tammy McAllister
150,434 already enrolled
12 modules
Learn the fundamentals.
30 -40 hours to complete
Spread over 2 to 3 weeks
Flexible schedule
Learn at your own pace
★★★★☆ 4.8
(4,274 reviews)
About the Course
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
Course Objectives:
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette.
- Learn the basic styles of conflict resolution.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution.
- Understand the different elements of effective communication.
- Learn facilitative communication skills, such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there’s conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
- Course Objectives
- Pre-Assignment
- Pre-Test
- What is Uncivil Behavior?
- Three Reasons You Should Be Civil
- Dealing with Difficult Personalities
- Cost and Rewards
- Practical Illustration
- Module Two: Review Questions
- Greetings
- Respect
- Involvement
- Being Politically Correct
- Practical Illustration
- Module Three: Review Questions
- Incivility and the Costs
- Civility and Rewards
- Four Causes of Incivility
- How to Overcome It
- Practical Illustration
- Module Four: Review Questions
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
- Practical Illustration
- Module Five: Review Questions
- Examining the Root Cause
- Creating a Cause-and-Effect Diagram
- Forgiveness
- Benefits of Resolution
- Practical Illustration
- Module Six: Review Questions
- Para-verbal Communication
- Non-verbal Communication
- Listening Skills
- Appreciative Inquiry
- Practical Illustration
- Module Seven: Review Questions
- Three Sides to Incivility
- Mediation
- Arbitration
- Creative Problem-Solving
- Practical Illustration
- Module Eight: Review Questions
- Completing a Needs Analysis
- Focus Groups
- Observations
- Anonymous Surveys
- Practical Illustration
- Module Nine: Review Questions
- Designating the Core Group
- Defining Unacceptable Behavior
- Defining the Consequence
- Writing the Policy
- Practical Illustration
- Module Ten: Review Questions
- The First Steps
- Training
- Addressing Complaints
- Enforcing Compliance
- Practical Illustration
- Module Eleven: Review Questions
- Words from the Wise
- Lessons Learned
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Everything You Need to Know About the Course
Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.
The course typically takes 30-40 hours to complete, depending on your pace. The program is spread over 12 modules and can be completed in 3 weeks at 3 hours per week. You can also take the course at your own pace with flexible scheduling.
Yes, this course is designed for aspiring entrepreneurs, small business owners, and professionals transitioning into self-employment. It covers the fundamentals, as well as advanced strategies, to help you at any stage of your entrepreneurial journey.
In this workshop, you will learn how to start, manage, and grow a successful business. Topics include business planning, market analysis, employee management, securing financing, marketing strategies, and business growth techniques.
Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.
There are no specific prerequisites. Whether you're new to entrepreneurship or already running a business, this workshop will provide valuable insights and practical tools.
Yes, you will have access to the course materials and resources even after completion, so you can refer back to them as needed.
To enroll, simply visit the course registration page, fill out the form, and select your preferred payment option. You will receive immediate access to the course materials upon enrollment.
We offer a 30-day money-back guarantee. If you are not satisfied with the course within the first 30 days, you can request a full refund.
Yes! The course is designed with flexibility in mind. You can complete the modules at your own pace and choose a schedule that works for you.
