- Houston , Texas, USA.
- Info@mbstrainingcenter.com
Business Etiquette
This course is part of Professional Development (Workplace Essentials)
Instructors: Tammy McAllister
150,434 already enrolled
12 modules
Learn the fundamentals.
30 -40 hours to complete
Spread over 2 to 3 weeks
Flexible schedule
Learn at your own pace
★★★★☆ 4.8
(4,274 reviews)
About the Course
This course examines the basics of business etiquette: consideration for others, personal dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.
Course Objectives:
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
- Course Objectives
- Pre-Assignment
- Pre-Test
- Etiquette Defined
- The Importance of Business Etiquette
- Practical Illustration
- Module Two: Review Questions
- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
- Practical Illustration
- Module Three: Review Questions
- The Three-Step Process
- The Four Levels of Conversation
- Sample Conversation
- Practical Illustration
- Module Four: Review Questions
- Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
- Practical Illustration
- Module Five: Review Questions
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
- Practical Illustration
- Module Six: Review Questions
- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
- Practical Illustration
- Module Seven: Review Questions
- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell Phone Do’s and Don’ts
- Practical Illustration
- Module Eight: Review Questions
- Thank You Notes
- Formal Letters
- Informal Letters
- Practical Illustration
- Module Nine: Review Questions
- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
- Practical Illustration
- Module Ten: Review Questions
- General Rules
- Important Points
- Preparation Tips
- Practical Illustration
- Module Eleven: Review Questions
- Words from the Wise
- Lessons Learned
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Everything You Need to Know About the Course
Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.
The course typically takes 30-40 hours to complete, depending on your pace. The program is spread over 12 modules and can be completed in 3 weeks at 3 hours per week. You can also take the course at your own pace with flexible scheduling.
Yes, this course is designed for aspiring entrepreneurs, small business owners, and professionals transitioning into self-employment. It covers the fundamentals, as well as advanced strategies, to help you at any stage of your entrepreneurial journey.
In this workshop, you will learn how to start, manage, and grow a successful business. Topics include business planning, market analysis, employee management, securing financing, marketing strategies, and business growth techniques.
Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.
There are no specific prerequisites. Whether you're new to entrepreneurship or already running a business, this workshop will provide valuable insights and practical tools.
Yes, you will have access to the course materials and resources even after completion, so you can refer back to them as needed.
To enroll, simply visit the course registration page, fill out the form, and select your preferred payment option. You will receive immediate access to the course materials upon enrollment.
We offer a 30-day money-back guarantee. If you are not satisfied with the course within the first 30 days, you can request a full refund.
Yes! The course is designed with flexibility in mind. You can complete the modules at your own pace and choose a schedule that works for you.
