Administrative Support Skills

This course is part of Intellectual Development

Instructors: Tammy McAllister

150,434 already enrolled

12 modules

Learn the fundamentals.

30 -40 hours to complete

Spread over 2 to 3 weeks

Flexible schedule

Learn at your own pace

★★★★☆ 4.8

(4,274 reviews)

About the Course

Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal, are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively. 

In the Administrative Support course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. 

Course Objectives:

  • Get better organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done. 
  • Complete special tasks 
  • Improve verbal communication skills 
  • Increase awareness of non-verbal communication skills 
  • Achieve self-empowerment
  • Deal better with their managers
  • Learn that self-care is a priority
  • Course Objectives
  • Pre-Assignment
  • Pre-Test
  • Dealing with Email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
  • Practical Illustration
  • Review Questions
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • Practical Illustration
  • Review Questions
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
  • Practical Illustration
  • Review Questions
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
  • Practical Illustration
  • Review Questions
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
  • Practical Illustration
  • Review Questions
  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power
  • Practical Illustration
  • Review Questions
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Practical Illustration
  • Review Questions
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • Practical Illustration
  • Review Questions
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
  • Practical Illustration
  • Review Questions
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload
  • Practical Illustration
  • Review Questions
  • Words from the Wise
  • Lessons Learned

Offered by

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Everything You Need to Know About the Course

Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.

The course typically takes 30-40 hours to complete, depending on your pace. The program is spread over 12 modules and can be completed in 3 weeks at 3 hours per week. You can also take the course at your own pace with flexible scheduling.

Yes, this course is designed for aspiring entrepreneurs, small business owners, and professionals transitioning into self-employment. It covers the fundamentals, as well as advanced strategies, to help you at any stage of your entrepreneurial journey.

In this workshop, you will learn how to start, manage, and grow a successful business. Topics include business planning, market analysis, employee management, securing financing, marketing strategies, and business growth techniques.

Yes! Upon successful completion of the course, you will receive a certificate that demonstrates your mastery of key entrepreneurial skills and knowledge.

There are no specific prerequisites. Whether you're new to entrepreneurship or already running a business, this workshop will provide valuable insights and practical tools.

Yes, you will have access to the course materials and resources even after completion, so you can refer back to them as needed.

To enroll, simply visit the course registration page, fill out the form, and select your preferred payment option. You will receive immediate access to the course materials upon enrollment.

We offer a 30-day money-back guarantee. If you are not satisfied with the course within the first 30 days, you can request a full refund.

Yes! The course is designed with flexibility in mind. You can complete the modules at your own pace and choose a schedule that works for you.